This Privacy Policy describes how Helicab Ride-Sharing Service (“Helicab”, “we”, “our”, or “the Service”) collects, uses, and protects personal information from users and drivers who use our applications HelicabApp and HelicabApp Driver. By using our ride-sharing platform, you agree to the terms described in this Policy.
1. Information We Collect
We may collect:
Full name
Mobile number
Email (optional)
Profile photo (optional)
Real-time location (while using the app)
Payment information (if online payment is used)
We may collect:
Full name
Mobile number
Profile photo
Driving license information
NID/Verification documents
Vehicle information
Real-time location (required for live tracking)
Device type, OS version
IP address
App usage analytics
Crash logs
FCM push notification token
Because Helicab is a ride-sharing service, accurate location data is required.
To find nearby drivers
To calculate distance, ETA, and fare
For safety monitoring during trips
For live driver availability
Navigation for pickup and drop-off
Real-time tracking shown to the rider
Safety and fraud prevention
We never sell location data to third parties.
We use the information to:
Provide and operate the ride-sharing service
Match riders with drivers
Ensure safety and accountability
Verify identities of drivers
Provide trip tracking and navigation
Send notifications (ride updates, arrival alerts, payment confirmations)
Improve app performance and reliability
Comply with legal requirements
We may share certain details only when necessary:
Rider name
Pickup location
Contact number
Trip route
Driver name
Phone number
Vehicle model and plate number
Live driver location
Payment processors
Google Maps
Firebase services (authentication, database, crash analytics)
We may share information if required by law or to ensure public safety.
We do not sell personal data.
We use:
End-to-end encrypted communication
Secure login system
Protected and monitored databases
Permission-controlled access
Despite these protections, no system is fully immune from security risks.
We keep user and driver data:
As long as the account is active
As long as required for safety, fraud prevention, and legal compliance
Users and drivers may request data deletion at any time.
Helicab does not provide services to children under 13.
We do not knowingly collect data from minors.
Users and drivers can:
Update personal information
Request account deletion
Request a copy of their data
Contact: support@helicabapp.com
Helicab uses:
Google Maps Platform
Firebase Authentication
Firebase Realtime Database / Firestore
Firebase Crashlytics
Payment gateway providers
Each has its own privacy policy.
We may update this policy from time to time. Changes will be posted on our website and in the app.
If you have any questions:
