HeliCab’s Terms and Conditions outline the rules and guidelines that ensure a safe, reliable, and transparent ride experience for both riders and drivers. By using the HeliCab app or services, you agree to follow these terms regarding bookings, payments, safety standards, cancellations, and user responsibilities. These conditions help us maintain trust, protect customer rights, and provide smooth service across all regions. We encourage every user to read and understand these terms before using HeliCab. Your continued use of our platform confirms that you accept and comply with all policies stated here.
Welcome to HeliCab. These Terms and Conditions govern your access to and use of our mobile application, website, services, and all related features. By creating an account, booking a ride, or using any part of the HeliCab platform, you acknowledge that you have read, understood, and agreed to these terms.
Users must be at least 18 years old to create an account or book rides.
Drivers must have valid government licenses, registrations, and background verification approved by HeliCab.
You are responsible for maintaining the confidentiality of your login details.
Any activity performed under your account is considered your responsibility.
False information, fake accounts, or misuse will result in suspension.
Rides can be booked instantly or scheduled in advance through the HeliCab app.
Ride availability depends on driver proximity, demand, and weather or traffic conditions.
HeliCab reserves the right to cancel or reschedule rides due to safety or operational reasons.
All fares are automatically calculated based on distance, time, and demand (including surge pricing).
Payments can be made using in-app wallets, cards, or cash (if allowed in your region).
HeliCab may revise pricing at any time without prior notice.
Users may cancel rides within the allowed time; cancellation charges may apply after that period.
Drivers also have the right to cancel rides due to unsafe behavior, incorrect pickup locations, or policy violations.
Seatbelts must be worn at all times.
Abusive behavior, harassment, or illegal activities are strictly prohibited.
Drivers must follow traffic laws and maintain their vehicles in good condition.
Users must:
Respect drivers, vehicles, and other passengers.
Avoid damaging property or causing disturbances during the ride.
Not carry illegal, dangerous, or prohibited items.
Drivers must:
Maintain professional behavior.
Use the app only while following traffic laws.
Never charge extra outside the HeliCab app pricing system.
HeliCab is a technology platform that connects riders with drivers; we do not own vehicles or employ drivers.
We are not responsible for personal belongings left in vehicles.
HeliCab is not liable for delays due to traffic, weather, roadblocks, or unavoidable circumstances.
All user data is collected and used according to our Privacy Policy.
We do not sell or share personal information with unauthorized third parties.
You can request data removal at any time.
HeliCab may suspend or terminate accounts for:
Violations of these terms
Fraud or misuse
Illegal activities
Misbehavior toward drivers or staff
HeliCab may update these Terms and Conditions at any time. Continued use of the service after updates means you accept the changes.
For questions, support, or complaints, please contact our customer service through the HeliCab app or website.
By using HeliCab, you confirm that you understand and agree to follow all Terms and Conditions stated above.
